Sample Work Product
OARRS for IT Department
AGENDA: An agreed-upon framework and primary organizing tool for moving ahead
Meeting #1
Meeting #2
Meeting #3
Meeting #4
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ROLES: Role clarity including formal ones allow more effective facilitation.
Keith: Empathizer, good listener, patient, brings experience, good public face of department, brings humor, “calmer” Sharon: caring, good listener, glue, extensive business knowledge about organization, organized, tension-diffuser, glass half full, “let’s go!” initiator, personal connector Steve: builder, fixer, researcher, brings knowledge, teacher; gets things done, solutions-oriented, caring, jack of all trades Earl: personable, likeable front-man, new, fresh perspective, good teammate (brainstorming/feedback), desire to learn new things, asks good questions Christian: Team player, daily go-to-guy, positive demeanor, perception-changer, desire to learn new things RULES:Operate as another oar on the raft, guiding participants along the way, keeping the meeting on track.
1. Say what you really think
2. Maintain professionalism 3. Open minds 4. Don’t take things personally (Q-tip) 5. State your intentions even if you think it will be hard to hear 6. Speak loudly so everyone can hear 7. Let people finish their thoughts (practice active listening) 8. “Yes…and” rather than “yeah, but”; build on each other’s ideas 9. It is ok for (manager) to say nothing-other team members please name core issue |
OUTCOMES:
1. Develop a long-term strategic IT plan that supports company’s overall plan
2. Develop a timeline & specific goals to get there
3. Better relationships between us and company- eliminate “us vs. them” mentality
4. Enhance relationships among team members within IT department
5. Identify what internal clients want from us (e.g. consistency)
6. Awareness of how we come across to others in the company
7. Let internal clients know we care; share reality of workload
8. All IT team members are aligned about day-to-day stuff and how to get it all done well
9. Appropriate respect for us and the contribution we make to the end client; we are not viewed as support staff”
10. Improved communication between our team and our clients
2. Develop a timeline & specific goals to get there
3. Better relationships between us and company- eliminate “us vs. them” mentality
4. Enhance relationships among team members within IT department
5. Identify what internal clients want from us (e.g. consistency)
6. Awareness of how we come across to others in the company
7. Let internal clients know we care; share reality of workload
8. All IT team members are aligned about day-to-day stuff and how to get it all done well
9. Appropriate respect for us and the contribution we make to the end client; we are not viewed as support staff”
10. Improved communication between our team and our clients
