Listen with deep curiosity and take ownership.
In my work, I am often invited to facilitate conversations - sometimes because the meeting’s sponsor anticipates the conversation will be complex or possibly contentious -other times after communication has broken down. In an effort to build trust and model continuous learning, I listen for and gather multiple people's perspectives about a given event or conversation. I am of the most value to others when I actively listen and maintain a deeply curious mindset. I also am mindful to reserve judgment, remain objective, be aware of my own biases, and make certain I know what the parties value most, in terms of a resolution or an outcome. Sometimes I have to work hard to let go of a specific eventual outcome that I prefer.
In every situation and conversation in life I have very few (but sometimes very challenging) “to-dos”.
It’s my responsibility to take ownership for:
Sometimes that’s easy, other times it requires a lot of effort to stay fully connected to my intentions.
It’s my responsibility to take ownership for:
- the assumptions I make
- the values I hold
- the thoughts I create
- the emotions I experience and
- the way I behave
Sometimes that’s easy, other times it requires a lot of effort to stay fully connected to my intentions.