When a firm’s learning, coaching and performance initiatives don’t continually inform one another, these “programs” don’t get enough traction to transform a culture (from hierarchical control to collaborative / shared responsibility, for example).
People want to work in cultures where they can do the best work of their careers and learning how to give and accept in-the-moment feedback is a skill everyone can learn. People need practice, supported by simple processes as they gain confidence and skill. With a clear intention, when “in- the-moment" feedback is “the way to do things around here”, processes can become less-formal and more natural over time. In our experience, this evolution typically 2-3 years.